 |
Scott Ferguson
Tax Collector |
| Address: |
155 Deer Hill Avenue
Danbury, CT 06810 |
| Telephone: |
203-797-4541 |
Additional Links:
About us:
The Tax Collector’s Office is a Division of the City of Danbury’s Finance Department. The Office has its responsibilities issued by the State of Connecticut General Statutes, along with the City of Danbury Ordinances. Under these statutes and ordinances, the Tax Collector annually mails 200,000 tax and utility bills and notices.
Each day taxpayers come to our office to pay bills or resolve questions related to their accounts. Our Cashiers greet taxpayers and serve them. Cashiers will process payments and help with general questions. Taxpayers requiring research or other information are directed into the office where an Account Clerk will have the taxpayer sit with them at their desk, and review their needs. The office takes pride in making these interactions as efficient and customer friendly as possible.
Our accomplishments:
Every July the office experiences its highest volume of taxpayers. The office can service upwards of 1,000 taxpayers each day. In July 2011, the office once again utilized its meet-and-greet approach while taxpayers waited in line to pay their bills. This approach allowed taxpayers to resolve issues prior to making their payment, which ensured a quicker and more efficient process for everyone. Our customer greeting initiative received many compliments regarding our ability to make the process efficient and friendly.
The Office continues to explore additional processes that will afford taxpayers the best opportunities to pay and resolve their tax issues.