Providing an uninterrupted flow of information internally and externally are critical elements to the success of any organization. The City of Danbury’s Information Technology Division provides the thread for the entire Finance Team and every city department.
The Information Technology Division is responsible for the planning, design, support and programming of all technology used by city offices including the Police and Fire Departments. In addition, the division is required for administering up-to-date operating standards and for the acquisition of all hardware and software used by city offices.
The Division uses a state of the art computer server backbone to deliver software applications. Network attached storage (NAS) technology is also being used to house the data files and to provide back-up protection. The network that connects all the city’s buildings is another large component of the IT environment. This network consists of fiber strung between five separate areas, plus an elaborate set of routers, switches, and security devices that keep everyone connected. Additionally, there is also a second tier of communication resources, DSL phone lines, cable modems and the ever present security devices that link the smaller offices into the city’s communication backbone.
Software is another large contributing factor of the city’s information technology operations. Computer Assisted Dispatch (CAD) is considered the central nervous system of the city’s emergency response system. The City’s financial systems are managed with state of the art software protected by a secure network infrastructure.
The last portion of what people consider to be information technology is the equipment on each individual employee’s desktop. These machines consisting of desktops and “thin clients” are used daily by city employees and are the backbone of the flow of information to all departments. The Mobile Data Terminals (MDT) are an integral part of the public safety infrastructure which are being used in all fire apparatus’, ambulances, and police vehicles.
The Information Technology Division has continued to make significant progress in executing the City’s Constituent Resource Management (CRM) project which is upgrading both the technology infrastructure and all the core applications that the city uses to serve the public.
The City’s Finance department has been fully converted to the new financial ERP software. This software’s paperless procurement lifecycle features have successfully enhanced and streamlined the city’s procurement process. In addition the integration of new tax receivable software has been completed in the Tax Collector’s and Assessors offices.
The City’s Public Safety departments have been fully converted to a new “best of breed” Computer Aided Dispatch software system. A new reporting system (Firehouse) and scheduling software (Telestaff) has been implemented in the Fire Department. The new software provides numerous improvements including integration with the City’s GIS, integration with Active Directory, and the ability to use tablet and smart device technology.
All Public Safety department vehicles received new state of the art cellular modems and MDT computing devices. IPADs were deployed at the Fire Department and Panasonic Tough-Books were deployed at the Police Department. This new hardware has dramatically increased MDT computing performance.
Approximately 35 end of life desktop computers have been replaced at City Hall using a mix of thin clients and managed computer systems. The storage area network has been upgraded to increase overall useable capacity to 47TB. In addition to assisting with disaster recovery, this storage will ensure the city keeps pace with storage usage increases driven by the new CRM systems. Also, the city’s end of life network firewall was replaced with a new system which includes a fully redundant backup. This has enhanced computer network security while helping to tighten computer anti-virus and web content filtering capabilities.
New MFD-Copiers were integrated throughout all city departments, these copiers have replaced end of life units and added a solid networked scanning platform for the city to deploy document management and paperless technology strategies.
The Granicus public meeting recording and archiving system has been integrated into the City Council Chambers, this system will permit the public to view live video streams and archives of public meetings held in the Council Chambers from a web link on the city web site.
The IT Department is currently assessing the city’s web site to provide additional functionality and features. The result will be a plan to improve the site and ensure the best possible look and feel for constituent facing web services. We also will focus on providing enhanced options for accomplishing typical City Hall activities on-line.
A project to implement an updated IT disaster recovery system is in progress. This system will leverage disaster recovery capabilities already in place while adding a co-site for our data center that exists away from the immediate local geographic area.
The Information Technology Division continues to integrate the most recent technology that will help to: streamline core business processes, institute computer based automation, reduce costs across the enterprise, improve information system availability, increase data security, and increase overall customer service.