The city encourages the residents of Danbury to be proactive in the care for their neighborhood and to alert CityLine 311 whenever they see areas of concern. Your continued involvement with the preservation of the quality of life in Danbury is essential. The city greatly relies on and appreciates the community’s partnership and support. 

    Citizens who need to request a service or report an issue can simply dial 3-1-1 to speak to a customer service representative, or visit the 311 website. If your wireless or landline phone carrier cannot directly access the City's 3-1-1 Call Center, you can reach us by dialing (203) 744-4311. Additionally, by visiting the City of Danbury webpage, www.ci.danbury.ct.us, residents can also place their request to the City Line via email. There will soon be enhancements made to the webpage, making it more user-friendly, while providing updated information for frequently asked questions.

Our Accomplishments: 

    This year CityLine 311 proved an unquestionable success. The call center received thousands of inquiries by residents and citizens looking for free and dependable information. 

    Residents utilize CityLine 311 for a variety of information on services such as City events, leaf pick-up, street sweeping, pothole repair, and street paving. Residents experience the success of 311 by having their questions answered quickly, as well as initiating other departments within City Hall to address their concerns. The 311 call center encourages residents who see potholes, dangerous tree limbs, dead animals, malfunctioning traffic lights, blight issues, and drainage problems, as they are happening to call 311 so the situation can be logged, information is sent to the correct department and the problem is corrected as soon as possible. The city’s departments appreciate the involvement of its residents as they call 311 to report such issues. 

    Residents will soon see enhancements made to the CityLine webpage located on the city’s webpage making it more user-friendly while providing updated information for frequently asked questions.

Top Questions:

1. What are the hours of City Hall?
2. Where can I take my recycling?
3. Who do I report a pothole to?
4. Someone dumped garbage by the road, who can I report this to?
5. Where do I get a birth certificate?
6. Where can I report an illegal apartment?