Zoning Violation/Complaint Form

About us:  

               In December 2006 Mayor Mark Boughton created CityLine 311, thus providing Danbury’s residents with a convenient and confidential means of relaying their concerns to city departments.  In the past year, the CityLine 311 call center received over 10,000 calls, emails, letters, and in-person requests from residents and citizens looking to report a concern or inquiring about free and dependable information.

            The city encourages the residents of Danbury to be proactive in the care of their neighborhood and to alert CityLine 311 whenever they see areas of concern. The community’s continued involvement with the preservation of their community is the driving force behind the call center’s success.  Citizens who need to request a service or report an issue can simply dial

3-1-1 from their home phone to speak to a customer service representative, or visit the CityLine311 webpage on the city’s website (www.danbury-ct.gov).  If a wireless or landline phone carrier cannot directly access the City's 3-1-1 call center, we can be reached by dialing the full phone number, 203-744-4311.  

            Danbury has also added the Danbury Direct app for iPhone owners, allowing residents another means of reporting their concerns to the CityLine311 center.  Residents can download the app by visiting an online ap store.

               Residents utilize CityLine 311 for a variety of information on services such as city events and  leaf pick-up, street sweeping, pothole repair, and street paving schedules and requests.  Residents experience the best part of CityLine311 by having their call answered quickly and efficiently through immediate requests for service.  The CityLine311 call center encourages residents who see potholes, dangerous tree limbs, dead animals, malfunctioning traffic lights, blight issues, and drainage problems, as they are happening, to call 3-1-1 so the situation can be logged.  In most cases inquiries are processed to other departments within City Hall and are then addressed in a timely manner.

            Residents also utilize the capabilities of CityLine311 to inquire about events around Danbury such as the farmer’s markets, concerts, fireworks, parades, and information regarding the various parks and recreational activities available within Danbury’s borders.
            Enhancements have been made to the CityLine311 webpage and residents are provided with updated information for frequently asked questions via the city’s Knowledge Base Resource Center, which was created through a joint effort of the 311 call center and department heads.  The Knowledge Base Resource Center provides residents with immediate answers to many of their questions if a representative is unavailable.  The information in the Knowledge Base Resource Center can be updated immediately should a resident have a question that is not outlined in the Knowledge Base.

            In April 2011 the Danbury Direct app was launched for iPhone owners, allowing residents another means of reporting their concerns to the 311 call center. A separate release for android-enabled phones is planned for the near future. 

Knowledge Base: